25 April 2009
Bedside Buy-in !
It's needless to say, that in healthcare field, the most important stakeholder is our customer, the patient.Other customer scan be the end-users of a health information system, or the pharmacist using a new drug..etc , but for doctors and other care-givers, it's always about the patient (or should be always).In project management, the buy-in of the stakeholders is an essential requirement for the success of the project.In the clinical context, where the patient is the center of attention and care, this buy-in translates into what we call " autonomy" of the patient, in which we involve the patient in the the decision making process about his/her condition and treatment options.This is believed to enhance the compliance with the treatment plan,especially in chronic long lasting conditions, or recovery from an acute illness.Counselling the patient about his/her social life style is another way of obtaining a better buy-in from our dearest customer.
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