Business Center Reform

I should have posted this two months ago, when we finished the business center (BC)reform plan in Sultan Humanitarian City, which spanned period of the last 3 months in 2009. The project was a success because it went on schedule and with the intended main goals,and with some expectations being exceeded.
The Plan was about restructuring the previously chaotic state of the BC, with redistribution of roles and responsibilities, and developing clear procedures and work flow cycles.
Some of the major results are clarity in daily operations, increased productivity, improved interdepartmental relationships, and the most important of all, staff satisfaction and enhanced morals.
During the initial assessment before implementing the plan, several projects and initiatives were defined, and plans were laid accordingly, and a road map for the near future started to see light.
The feedback from the staff themselves, management, other departments, and even the patients as our main clients was mostly on the positive side, some were totally astonished.
Staff performance, attendance, promptness, cooperation, and sense of responsibility were all affected and they realized the difference between working in a structured and more professional workplace and one without rules, planning or clear responsibilities.
What went right?! more later...